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Frequently Asked Questions...

Who is 11890?
Why should you call 11890 when you need a number?
Can I get more than 1 number when I call?
What if I don't know the exact name or location of the number that I'm looking for?
Is there a text back service?
For what reasons might a number not be listed?
What happens if the number I require is not on the directory database?
How can I get myself listed?
Why are Maps and More links not provided with residential listings?
Why did I not get a Maps and More link with my text-back?
The directions I got as a result of using Maps and More were not accurate. Why is this?
I cannot get any search results on www.11890.ie for business or residential listings. Why is this?

 

Who is 11890?
11890, providing national and UK numbers, is Irelands only 100% Irish owned Directory Enquiries Company. The company also operates 11891 providing International Directory Enquiries. We are an innovative, forward thinking company with customer service at the core of our business philosophy.

Why should you call 11890 when you need a number?
When you call 11890, you'll get through to a friendly customer service representative who will search our state of the art database for the number you require. All our representatives are in Ireland (Dublin and Galway) and their local knowledge ensures that your search is successful.


Can I get more than 1 number when I call?
Yes of course you can! We are here for you and we will not make you hang up and call again if you need more than one number.

What if I don't know the exact name or location of the number that I'm looking for?
At 11890 we will do our best to find what you are looking for in the quickest time possible. Our Representatives are fully trained to work with as little information as possible and if we need to, we can take your number and call you back when we have located what it is that you require.

Is there a text back service?
Yes, we'll text you back the number for free. In fact we will text you back as many numbers as you wish free of charge.

For what reasons might a number not be listed?
If the business or private landline that you require is new, it may take up to eight weeks from registration to appear on the national database. Private landlines and mobile numbers do have the option of being ex directory.

What happens if the number I require is not on the directory database?
If we can't find the number you require right away or it's not listed on the directory enquiries database, we won't keep you waiting on the line. Instead, we'll call you back as soon as we've found the number you need.


How can I get myself listed?
Normally when a new number is registered the customer has the option to be ex directory. If you wish to change your status on the national database, you can contact us on info@11890.ie or telephone us on 01 686 9100 and we can add you to our system. You may still need to contact your service provider to be entered onto another database and this could take up to 8 weeks.

Why are Maps and More links not provided with residential listings?
To protect the safety and privacy of residents who are listed on the National Directories Database, the exact location of a residential listing is not publicly provided. This care has been taken in-line with advice provided from the Data Protection Commissioner.

Why did I not get a Maps and More link with my text-back?
99% of our business listings are geo-coded. If you did not receive a Maps and More link, please contact 11890 to notify us so that we can rectify the issue and improve our customer service. New business listings are updated within 24-48 hours.

The directions I got as a result of using Maps and More were not accurate. Why is this?
Maps and More interacts with a third party maps service, either Google Maps or Bing Maps. Therefore, 11890 are not responsible for inaccurate information provided as a result of a consumer's interaction with a third-party site or service.

I cannot get any search results on www.11890.ie for business or residential listings. Why is this?

This could be due to:

  • Misspelling or typo in your search query
  • Too many or too little keywords
  • Ensure you have selected Business Search if you are looking for a business listing, or People Search, if you are looking for a residential listing
  • Ensure your query is in the English language
  • Ensure your query is an Irish business
  • Ensure your query is for an Irish location
  • The business or person you are looking for may not be listed on the National Directories Database
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