The team in the Dublin office of 11890 Directory Enquiries were host to David Thomas, Managing Director, Corporate Banking Division, Ulster Bank Group for hands on demonstrations and call handling on Friday last. As part of Ulster Bank's SME program, Small Business Can and as customers of Ulster Bank, David visited our Dublin contact centre to get first hand experience of the day-to-day running of a 24hour multi-functional contact centre.
Following training, David handled directory enquiry calls and in the afternoon delved into the world of social media using a beta version of Cloud90; a bespoke social media monitoring system designed for live monitoring and moderation of digital media.
Staff were commended on their professionalism, friendliness and enthusiasm for customer experience. Read more on David's blog and review of the day in 11890 on the Small Business Can site.
Image courtesy of Small Business Can 2013
"The team there are friendly and professional backed by slick and innovative technology that can manage both customer experience and efficiency well." - David Thomas, MD Corporate Banking Division, Ulster Bank Group.