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Privacy Policy

The purpose of this Privacy Policy is to set out how Call 11890 Limited ("11890" "us" "we" or "our") obtains and uses your personal information ("Data") and how we comply with applicable data protection and privacy laws. You should read this policy in conjunction with any the terms and conditions of any service that you use, or, that is provided by 11890. Each of the 11890 services is subject to terms and conditions which detail how we use your Data collected in the course of providing these services. By using such services you agree that 11890 may process your Data as set out in those terms and conditions.

1. How we obtain your Data

11890 obtains Data relating to you through your dealings with us. They include, for example; when you become a customer; when you register your details with us; when you submit enquiries to us/contact us; when you participate in promotions, competitions or prize draws; when you use 11890 products and services; and, when you submit information to us by participating in 11890 surveys or provide comments on blog articles or social media posts.

2. How we use your Data

2.1 We will use your Data for the purpose for which it was originally provided.
2.2 Your Data will be accurate and complete and, where necessary, kept up to date.
2.3 Data will be adequate, relevant and not excessive in relation to the purposes for which it was obtained.
2.4 Data will be kept only for clear and legal purposes.
2.5 Data will be used for communicating 11890 products and services only.

3. Disclosure of Information

3.1 Data will not be disclosed in any manner incompatible with the purposes for which it was obtained.
3.2 We will not disclose your Data to third parties, except when we are compelled to do so by law.

4. Retention

4.1 While you are a user of 11890 services, 11890 will acquire and process information about your use of the 11890 services. 11890 will retain this information for the primary purpose for which it was obtained and for other legitimate purposes including, where required by law.
4.2 11890 may, but is not obliged except where we are required by law as specified below, retain the following specific data for the purpose set out below:
Data processed for the purpose of the conveyance of a communication (e.g. connecting a voice call, sending an sms etc.)

5. Traffic Data

5.1 For market research, product development, marketing, customer profiling and relationship management.
5.2 Retention exclusively for the purpose of 11890 complying with its legal obligation to retain traffic data for the purpose of State law enforcement and prosecutions.
5.3 Cookies may be used on our site. This is practice is common for most sites and is not a threat to your computer. It enables our Site to recognise you as a user when you visit our site. The information is used to improve your user experience. The following information may be tracked by cookies on our site:
5.4 the logical address or IP address of the server you used to access the site
5.5 the top level domain from which you are from which you access the internet (for example .ie, .co.uk)
5.6 the previous website or referring site from which you arrived at our site
5.7 the type of web browser you used (for example Internet Explorer, Safari, Chrome
5.8 This traffic information can be used to enhance the content of our website making use of it easier. We do not track which pages you looked at while visiting our website. If you wish to reject our cookie, you can configure your browser to do so.


6. Access to your Data

6.1 You have a right to receive a copy of your Data, which personally identifies you, held by 11890. We may charge you an administration fee to cover the cost of carrying out your request. You should write to Call 11890 Limited, Building P2, East Point Business park, Clontarf, Dublin 3, marked "Data Access Request". You should include adequate information to identify yourself and, such other relevant information that you may have that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible and will take not more than 40 days to process.
6.2 You also have a right to have inaccurate information corrected. If you discover that 11890 holds inaccurate information about you, you may instruct us to correct that information. Your instruction should be in writing to the address at 5 (i) above. A request will be dealt with as soon as possible and will take not more than 40 days to process.
6.3 If have expressed a preference as to the manner in which 11890 may contact you in relation to 11890 marketing and promotional information, you may change your preference in this regard at any time by phoning us on 01-6869100, by writing to the address specified at 5 (i), or where we have contacted you by SMS, by using the opt-out facility to indicate your preference not to be contacted subsequently by SMS.

7. General

We reserve the right to amend this Privacy Policy to reflect changes in 11890 practices and the legal and regulatory environment in which we operate.

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